Authenticity and Condition
Authenticity Guarantee
At PRELOVEDSTORY, our ambition is to offer you a first-time experience of second-hand luxury items. Each of our items has been hand-picked and sourced from our international network of suppliers, authenticated in a thorough process as well as quality checked and cleaned against our standards and finally graded by condition.
As most of our items are in preloved condition, some items come with original packaging such as authenticity cards, dustbag etc while others do not. Should any concern arise regarding the authenticity of any of our items, we are happy to refer you to an independent authentication provider or offer you a full refund provided that the return adhere to our return policy (read about our return policy).
At PRELOVEDSTORY full customer satisfaction is our main goal and priority. Therefore, we offer a 7 day return policy and a lifetime 100% authenticity guarantee for all of our items.
Please read here for more information regarding easy returns.
OUR CONDITION STANDARDS
We have created condition standards to best illustrate an item's quality and characteristics. At PRELOVEDSTORY, all items are carefully curated and we only accept the best quality. We do however sell pre-loved items and therefore kindly ask you to look at our pictures, the descriptions, and the measurements as they give you the best idea of which story our items have to tell. In case of any questions, please feel free to reach out to us at hello@prelovedstory.com.
0 - NEVER WORN, WITH TAG
A never-worn item with tag is an item which has never been worn and still has the original purchase hangtags on it (including a photo of the tag).
Eligibility criteria: No defects, original purchase tags, no alterations
1 - NEVER WORN
A never-worn item without a tag is an item which has never been worn and shows no defects or alterations.
Eligibility criteria: No defects, no alterations
2 - VERY GOOD CONDITION
An item in very good condition is a second-hand item which has been only lightly used and extremely well maintained, which can show slight defects from usage. These must be mentioned in the description and visible on the photos.
Eligibility criteria: Slight wear from being used or well-done alterations which are mentioned in the description and/or visible in the photo. No damage to the material, no odour, no missing pieces.
3 - GOOD CONDITION
An item in good condition is a second-hand item which has been worn and well maintained. If the item has defects, they must be mentioned in the description and visible in the photos.
Eligibility criteria: Alterations mentioned in the description and/or visible in the photo. Slight wear to the material is accepted. No holes, tears, rust or odour. Can be a vintage item in very good condition.
4 - VINTAGE CONDITION
An item could be vintage from its age but also simply "look" vintage due to carrying vintage features which give character to the piece. For example, the leather has developed an used patina due to frequent use. Typically items show more signs of wear (scuffed corners, used up hardware, etc.) but still correspond to PRELOVEDSTORY's high quality standards. All usage features or possible defects are mentioned in the description and clearly visible in photos. In case of doubts, please feel free to contact us at hello@prelovedstory.com.
Eligibility criteria: Wear from being used mentioned in the description and/or visible in the photo. No torn corners, no broken parts.